Contact
One inbox covers orders, license keys and product support for EInvoice Translator.
Email us
Email: [email protected]
Write to that address for:
- a license key that has not arrived after a confirmed payment, or a key that will not unlock;
- questions about the Pro ($19/month) and Team ($49/month) plans before you buy — see pricing for what each plan includes;
- a conversion that failed validation and you cannot see why — include the invoice number and the rule code the product showed (for example BR-16); do not send full invoices containing data you would not email;
- privacy requests, including deletion of stored conversion files or saved clients — see the privacy policy for what is stored.
Payments are manual while our card checkout is being set up: the buy pages explain the PayPal steps, and your key is emailed the same day after payment is confirmed.
Before you write
The acceptance checker on the home page answers “must my client accept a structured e-invoice?” instantly for 12 countries, and the converter itself is free for one invoice — trying it is usually faster than asking. EInvoice Translator validates against the EN 16931 technical rules; it is not legal or tax advice, and the support inbox cannot advise on your specific tax position.